User Manual

Troubleshooting and Logs Gathering

Instructions on How to Send the Player Logs to Us
If you're facing issues with AMAS please contact our support at [email protected].
We would highly recommend sending the Player.log file with the email so that our experts can see the problem with the application and recommend the best possible solution.
Following are the instructions on how gather the said files:
  1. 1.
    Close AMAS
  2. 2.
    Open 'Run' Window.
  3. 3.
    Please type in the following command,
    %Appdata%/../LocalLow/Extend Robotics/AMAS
    and press enter.
  4. 4.
    Run will then open a file explorer window.
  5. 5.
    Copy the file named 'Player.log' and send the file.